Switching to RedSpeed
What you need, what happens to your old plan, and how long it takes.
- How do I switch my mobile to RedSpeed?
- Can I keep my number?
- Do I need to cancel my old plan?
Mobile and eSIM
Checking your phone, installing an eSIM, physical SIMs and ID checks.
- Does my phone support eSIM?
- What is an eSIM?
- How do I install my eSIM?
nbn home internet
Address checks, connection times, speeds and plan documents.
- How do I know if I can get nbn?
- Can I order nbn online?
- My address is on nbn satellite. Can I get RedSpeed?
nbn setup and fixes
AVC and LOC IDs, the nbn box, connection types, alarms, blackouts and what to try when it stops.
- What is an AVC ID and where do I find it?
- What is a LOC ID?
- Which nbn connection type do I have?
Your order
Tracking an order, finding your reference and cancelling.
- How do I track my order?
- I lost my order reference
- Can I cancel my order?
Billing and payments
When you are charged, how you can pay, and what is included.
- When am I charged?
- What will my first bill look like?
- How can I pay?
Account and support
Signing in, getting in touch, and making a complaint.
- Do I need an account to buy?
- How do I sign in?
- How do I contact RedSpeed?