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RedSpeed

Your protections

Making a complaint

How to tell us something has gone wrong, and what we will do about it.

Telecommunications providers must publish a complaints handling process, offer more than one way to complain, keep records, and resolve complaints within set timeframes.

We are finalising this policy.

We would rather tell you that plainly than publish something we have not properly settled. In the meantime, contact us at hello@redspeed.com.au and we will help you directly — and if your matter is urgent, say so and we will treat it that way.

How to reach us

Being finalised. Contact us and we will answer this for your situation directly.

How quickly we respond

Being finalised. Contact us and we will answer this for your situation directly.

If you are not satisfied

Being finalised. Contact us and we will answer this for your situation directly.

Urgent complaints

Being finalised. Contact us and we will answer this for your situation directly.

See also Terms of Service and Privacy.