Call us through the National Relay Service
If you are Deaf, or have a hearing or speech impairment, the free National Relay Service (NRS) connects you with us. Choose the way that suits you:
- TTY
- Call 133 677, then ask for 0412 521 711.
- Speak and Listen
- Call 1300 555 727, then ask for 0412 521 711.
- Internet relay
- Connect at internet-relay.nrscall.gov.au, then enter 0412 521 711.
- SMS relay
- Text 0423 677 767 with 0412 521 711 in the message.
Our phones are answered Monday to Friday, 8am to 8pm AEST. You can also email hello@redspeed.com.au or chat with Mokles at any time.
Information in a format that works for you
If you need a bill, a Critical Information Summary or any other document in another format, such as large print or plain text, tell us and we will work out the best way to give it to you.
Someone to deal with us for you
You can nominate a family member, carer or advocate to speak with us on your behalf. Contact us and we will set it up with you, and you can change or remove it whenever you like.
Our website
We aim to meet the Web Content Accessibility Guidelines (WCAG) 2.2 at level AA. Today the site works with keyboards and screen readers, follows your device’s light or dark setting, calms its animations when you turn on Reduce Motion, and our video has captions and a transcript.
If something on the site gets in your way, please tell us at hello@redspeed.com.au, with the page and what happened. We will fix it, and we will help you with what you came to do in the meantime.
Not happy with how we helped? Making a complaint explains the steps, including the free, independent Telecommunications Industry Ombudsman.