Your privacy, handled honestly.

1. Who we are

RedSpeed Technologies Pty Ltd (ABN 59 695 633 302) ("RedSpeed", "we", "us") is an ACMA compliant Australian telco operating mobile and NBN broadband services.

We are bound by the Privacy Act 1988 (Cth) and the 13 Australian Privacy Principles (APPs). This policy explains how we collect, use, disclose, and safeguard your personal information.

2. What information we collect

We collect personal information that is reasonably necessary to provide our services. This includes:

• ·Identity information: full name, date of birth, government ID (for SIM registration as required by the Telecommunications (Interception and Access) Act 1979).
• ·Contact details: email address, phone number, residential and billing address.
• ·Account and billing data: plan selections, payment method (card type and last 4 digits only; full card data is handled by our payment processor and never stored by us), invoices, and usage history.
• ·Network and device data: IP address, device identifiers, call records, SMS metadata, and data volume, as required for network operation and regulatory compliance.
• ·Communications: records of support interactions (chat, email) to resolve issues and improve service.
• ·Website usage: anonymised analytics (page views, session duration, referring URLs) collected via cookies with your consent.

3. How we use your information

We use your personal information only for the purposes for which it was collected or directly related purposes:

• ·Providing, activating, and managing your mobile and NBN services.
• ·Processing payments and sending invoices.
• ·Identity verification required under Australian telecommunications law.
• ·Customer support and resolving service issues.
• ·Sending service-critical notices (outages, plan changes, regulatory updates).
• ·Marketing communications about RedSpeed products, only with your consent and with an easy unsubscribe in every message.
• ·Improving our network, products, and customer experience using aggregated, de-identified data.
• ·Complying with legal obligations and cooperating with lawful requests from regulators and law enforcement.

4. Who we share your information with

We do not sell your personal information. We share it only where necessary to deliver our services or meet legal obligations:

• ·Network partners: our wholesale mobile network and NBN infrastructure providers, under strict confidentiality agreements.
• ·Payment processors: Stripe Inc., PCI-DSS Level 1 certified. We pass your payment details directly to Stripe and never store them ourselves.
• ·Cloud infrastructure: Amazon Web Services (AWS), Sydney region (ap-southeast-2). Data stays in Australia.
• ·Identity verification providers: for regulatory SIM registration compliance.
• ·Professional advisers: lawyers, accountants, and auditors, bound by confidentiality.
• ·Regulators and law enforcement: the ACMA, ACCC, TIO, or law enforcement when required by law.

5. How we store and protect your data

All personal data is stored on AWS infrastructure in the Sydney region. We apply encryption in transit (TLS 1.2+) and at rest (AES-256). Access is restricted by role-based controls and multi-factor authentication.

We retain your personal information for as long as your account is active and for 7 years thereafter as required by Australian tax and telecommunications law. Usage records (call/data logs) are retained for 2 years under the Telecommunications (Interception and Access) Act.

6. Your rights

Under the Australian Privacy Principles you have the right to:

• ·Access the personal information we hold about you.
• ·Request correction of inaccurate or out-of-date information.
• ·Opt out of direct marketing communications at any time.
• ·Request deletion of your data (subject to our legal retention obligations).
• ·Make a complaint if you believe we have mishandled your information.

To exercise any of these rights, contact us at privacy@redspeed.com.au. We will respond within 30 days.

7. Cookies and tracking

Our website uses cookies to remember your preferences and understand how visitors use the site. We use:

• ·Essential cookies: required for the site to function (session management, security).
• ·Analytics cookies: anonymised traffic data to improve the site. You can opt out via your browser settings.

We do not use third-party advertising or tracking cookies.

8. Complaints

If you are not satisfied with how we handle your personal information, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC):

OAIC — oaic.gov.au · 1300 363 992 · GPO Box 5218, Sydney NSW 2001

9. Contact us

For any privacy-related questions, access requests, or corrections:

Email: privacy@redspeed.com.au

RedSpeed Technologies Pty Ltd, Australia